Operations150openings

CASE PROCESSING EXECUTIVE (EXPERIENCED)

Pune, IndiaFull-TimeOn-siteOperations

Role overview

You are the voice AMI puts in front of members and providers — fielding questions on health plan benefits and claims, eligibility, medical procedures, billing and payments across the phone and other channels, and owning each case through to resolution. This is an experienced hire: a customer service background is mandatory, along with a good command of the English language.

JOB DESCRIPTION

To manage via telephone and other communication channels regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics: conduct outbound or return calls to customers as necessary.
Analyze and own problems through resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the customer, providing accurate and complete information and solutions.
Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.

REQUIRED SKILLS

Customer Service background is mandate
Good command over English language

QUALIFICATION

Graduation

What you get at AMI

CAREER PROGRESSION

We recognize the potential in our employees and assist them reach the position that they deserve.

IN-HOUSE TRAINING

We conduct in-house training that can help our employees improve their skills while they work.

JOB SATISFACTION

The well-being of our employees is our priority and we do our best to make sure that they are satisfied with their work.

Incentives

We recognize the work of our employees and have great incentives for those employees who top every month.

JOB SATISFACTION

PERSONAL GROWTH

LEARNING AND UP-SKILLING

WORKFORCE WELLNESS

LONG TERM ASSOCIATION