Our Journey
Here’s a glimpse into the journey that is our story.
PRESENT
AI-POWERED OPERATIONS
With 2,000+ employees in Pune and customers across the USA, AMI pioneered an integrated operational model that brings AI-powered capabilities and deep expertise across RCM, ROI, and Litigation Support, all under one roof. Through co-managed, orchestrated operations, we help organizations scale smarter with greater efficiency, consistency, and control.
2020-23
RESILIENCE TO GROWTH
AMI navigated the COVID years with seamless remote operations, uninterrupted customer support, and continued growth across the USA. Despite unprecedented disruption, we reached new milestones, strengthened our operational capabilities, and scaled with resilience.
2018-19
FIRST CHOICE
We quickly rose to prominence as the favored choice among companies operating in the RCM, ROI and Legal domains, Our commitment to investing in great people, infrastructure, technology and operational excellence positioned us at the forefront of the industry.
2016-17
COMPREHENSIVE SOLUTIONS
We started broadening our expertise from Health Information Management to providing end-to-end solutions with excellence across the RCM, ROI and Legal domains, furthering our purpose of making these services affordable for everyone.
2015
STRATEGIC SHIFT
We made a strategic choice to shift our focus from Lead generation and instead specialize as domain experts in Health Information Management Outsourcing. Our state-of-the-art offices now house a team of over 400 qualified and experienced professionals skilled in Record Retrieval, Review, and Summarization. We are dedicated to delivering world-class services to organizations operating in the RCM, ROI and Legal domains, positioning us firmly on the path to becoming a prominent brand.
2014
EXPANDING HORIZONS
With over 200 employees and more than 10 esteemed U.S.-based clients in the Lead generation and Record Retrieval outsourcing domain, we successfully expanded into Medical Record Review and Summarization. Our revenue continued to rise, and AMI achieved an equilibrium between growth and stability.
2012-13
NEW CITY
We shifted base to Pune, a city which presented us with the opportunity to hire better talent. We started exploring the potential of Record Retrieval by partnering with our existing clients in the RCM, ROI and Legal domains, here we truly began scaling up.
2010-11
NO LOOKING BACK
We took on more challenging Lead generation projects. Now there were more than 35 people in our family. We moved into a bigger and better office, we were growing fast.
2009
FIRST MILESTONE
The demand for our Lead generation services surged. We acquired an office, expanded our team to over 10 members, and appointed Ashfak Pirwani, the current COO, as the Operations manager. Despite our modest headcount, we successfully established a presence in the market.
2008
THE BEGINNING
AMI had a very modest beginning in an apartment in Ahmedabad, Gujarat with 5 employees in operations and Ali Merchant, the present CEO, as the sole manager. We ventured into Lead generation. We were new, but ambitious and determined to make an impact.